Help
Installation
After installation, the software doesn't start.
On some machines, the application might be running in the background. The simplest solution is
to perform a shutdown and restart and launch the application using the icon on the desktop.
I get a message stating "The .NET Framework 4.5+ is not supported on this operating system."
The .NET Framework 4.5+ components from Microsoft WILL NOT work on Microsoft Windows XP.
You can determine the version of Microsoft Windows you are using by pressing Windows+R key
combination display the Run window. In this window, type winver and press enter. A window should
become visible clearly displaying which Microsoft Windows edition/version you are currently using.
For more information on determining which version of Microsoft Windows you are using, please go
here.
I get a message stating that I can't install due to the missing the Microsoft .NET 4.x components.
These need to be downloaded directly from Microsoft. Please use the
Microsoft .NET Framework 4.5 (Web Installer)
to do so. Once completed, please retry the installation.
I get a message stating "Application cannot be started. Contact the application vendor.
If you try to install over an existing installation, you will get this error. Please verify that you
have successfully uninstalled any prior installation of the application. To do this, go to Windows
Control Panel..Programs..Programs and Features. Search list to verify that the application has
been removed. If found, please follow on screen instructions to uninstall.
Another possibility is that the uninstall failed to completely remove due to external factors such as
an antivirus application. You can try to clear the Microsoft Windows application cache manually. To
do so, start press Windows+R. In this dialog, type:
rundll32 dfshim CleanOnlineAppCache
Alternatively, you could manually clear the cache by deleting the folder that contains this information
from your file system. In order to see this folder, you may need to show hidden/system files.
The application cache is located at:
%userprofile%\Local Settings\Apps
I'm unable to get the .application link to work using (insert browser name here)...
Try installing using the appropriate bootstrap installer for the application you are trying to install:
Microsoft Internet Explorer is not allowing me to download/run the setup.exe.
The enhanced security mechanisms included in Microsoft Internet Explorer will, by default, prevent
you from easily executing a file with the name setup.exe. In order to get the installation started,
follow these steps:
- Click on the setup.exe link to begin the process. A moment later, you should see a prompt near the
bottom center of the browser.
- Click on the Run button. A moment later, you should see another prompt.
- Click on the Actions button.
- Click on the Run anyway button to begin the actual installation.
From here follow the on screen prompts accordingly to install the Microsoft .NET Framework 4.x system
components and the chosen application.
Known Issues
Trusteer Rapport
Some versions of Trusteer Rapport have been confirmed
to cause issues with the Microsoft .NET Framework that prevents applications from launching successfully.
If using Trusteer Rapport, be sure to get the latest
release of their product. If you have the latest version, please consider uninstalling it to verify if it
is root cause of the problem; if it is causing the problem, you'll need to contact
Trusteer for additional support.
Tools
Network
NETSTAT
To check machine for what TCP/IP activity is happening, you can use the NETSTAT command-line tool
included with Microsoft Windows. Note that this requires an admin command prompt.
C:\> netstat -abn
TRACERT
To review what is between your machine and our servers, you can use the TRACERT command-line tool
included with Microsoft Windows.
C:\> tracert shinystone.com
PortQry 2.0
A command-line utility that you can use to help troubleshoot TCP/IP connectivity issues. 80 and 2433
are the ports typically needed.
These files need to be extracted before use. Once extracted, open a command line to where these files
are located and execute a command similar to:
C:\> portqry.exe -n (server) -e 80 -p TCP
C:\> portqry.exe -n (server) -e 2433 -p TCP
Replacing (server) with either a server name or ip address.
The result should be LISTENING; if it is not, "something" is "blocking" the connection.
Utilities
Stepvoice Recorder
In order to record both the microphone (input) and speaker (output) devices into a single audio
file (mp3), you can leverage the following open-source (free) utility.
Stepvoice Recorder (Site appears to be down/gone.)
Stepvoice Recorder (GitHub)
Components
Microsoft Access Database Engine 2010 Redistributable
Microsoft .NET
SmallestDotNET.com
To verify if you have the latest Microsoft .NET installation...
SmallestDotNET
Repair
This tool detects and tries to fix some frequently occurring issues with the setup of
Microsoft .NET Framework or with updates to the Microsoft .NET Framework.
Microsoft .NET Framework Repair Tool
.NET Framework Setup Verification Tool
Use the .NET Framework Setup Verification Tool to verify that the Microsoft .NET Framework is
installed correctly. This Microsoft .NET Framework Setup Verification Tool is designed to
automatically perform a set of steps to verify the installation state of one or more versions of
the Microsoft .NET Framework on a machine. It will verify the presence of files, directories,
registry keys and values for the Microsoft .NET Framework. It will also verify that applications
that use the Microsoft .NET Framework can be run correctly.
There are two ways to get this tool:
If the verification tool finds any issues, there is a Microsoft .NET Framework Repair Tool that
can be found at the following locations:
For additional support on this tool:
For additional details, refer to Aaron Stebner's (Microsoft) blog.